Frequently Asked Questions
Sunidra has been leading the mattress industry as Eastern Mattresses Pvt Ltd. Since the last twenty years by providing excellent quality mattresses at competitive prices. In our constant endeavor to provide the most convenient services to our consumers, this 2019 we decided to appear with a new identity, in new attire.
At Sunidra, you pay ONLY for the mattresses you purchase, nothing extra. We send you mattresses directly from the factory to your doorstep and do not charge anything extra for the physical stores or any middleman.
Yes, they do.
However, we request you to measure your cot properly before placing your order. Return, refund, and the 101 Nights Trial will not be applicable if the mattress is customized. However, the warranty will be applicable to customized mattresses.
Returns & Exchanges
Just send your return/replacement requests directly through the mail to firstname.lastname@example.org within the 101 days from the date mentioned in the invoice if you want a refund. To know more about it, kindly visit https://sunidra.in/pages/101-nights-trial or dial 7303777740.
We know that it takes a few moments to fall in love with Sunidra mattresses but we allow 101 nights to have confidence in your choice. In case you don't feel the desired comfort or support with the mattress you purchased, we'll serve you with a hassle-free return and a replacement or a refund for your money. To know more, kindly visit https://sunidra.in/pages/101-nights-trial
Yes, Sunidra Mattresses are warrantied against any manufacturing defect for one year from the date of purchase. During the first year, the mattress will be replaced if there is any manufacturing defect as mentioned below. During the subsequent years, a pro-rata warranty will be applicable. For more details, please visit https://sunidra.in/pages/warranty
Orders & Shipping
Sunidra mattresses are available online at www.sunidra.in and from all our experience stores, popularly known as ‘Sunidra Sleep Studio’.
We invite you to the Sunidra Sleep Studios to experience the mattresses, choose your favorite ones and place the order. The mattresses will be delivered to your doorstep free of cost by the next 10 working days (location-wise it may vary).
We offer FREE doorstep delivery and charge nothing for shipping the mattresses.
Usually, your non-customized mattresses will be delivered to your doorstep by the 10th* working day from the date of purchase. Customized mattresses take 15* working days to get delivered. In case of any delay due to some natural calamity or unavoidable circumstances, our support team will help you with all relevant information. (*location-wise it may vary).
Yes, you can. Our logistics team will contact you before delivering the mattress. You can inform them when you want it to be delivered and they will arrange accordingly.
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